Ten Tips - Mallard Medical Practice

Search
Go to content

Main menu:

Ten Tips

We want you to get the best out of our practice.

It can be stressful coming to the surgery. Sometimes it feels there is not enough time. People often forget quite a lot of what has been said! And every now and again coming to health professionals may be harmful rather than helpful.

We want to work with you to avoid misunderstandings, mistakes and any harm. So here is a set of 10 tips for getting the most out of coming to our practice.

1. Choose the right person to see
2. Cancel your appointment in good time
3. Choosing how to “talk” with us
4. Lists help and prioritise problems
5. Double appointments
6. Write it down
7. Bringing someone with you
8. Jackets on and off
9. I don't get it - if in doubt ask
10. Medications are not magic and need managing

1. Choose the right person to see

There are many members in the team - over 15 at the last count and all doing different things with different skills and knowledge.

You can look on this website or ask the reception staff to help you decide which one is most useful to talk to in each circumstance.

The more information you give them, the better able they are to help you.


2. Cancel your appointment in good time

Sometimes missing an appointment is unavoidable due to family and other priorities. However please consider others when you miss an appointment. Someone else could get the help they need with your appointment. If you are unable to attend, please ring us AT LEAST 2 hours before your appointment time. This gives us a chance to give it to someone else.

If you fail to let us know you can not attend, we will have a record of this. If you repeatedly fail to attend 3 times you may be removed off our patient list and you will have to find another practice. All this can be avoided with a phonecall, give us a ring on 0191 2160061.


3. Choosing how to “talk” with us

We are very happy to see you face to face as in “the old days” but these days you can also book a time on the telephone with us or even email the practice. You can also now book online and access a number of resources here on our website.


4. Lists help and prioritise problems

We welcome lists of what you want to say or sort out. That way we can work with you to judge what it is most important to deal with in the time available. The most helpful thing you can do for your doctor is to let the doctor know what problems you want to dicuss at the beginning of the appointment. The doctor can then prioritise which of these is most important!

Sometimes when the list is long, we will decide together what may have to wait for another time - or if someone else can help with any of the problems or questions on your list.


5. Double appointments

Very occasionally the clinician and you may decide that you need a bit more time because something is complicated. Please book a double appointment only if your nurse/doctor has asked you to. And please let us know in advance if you cannot make it or any other appointment.


6. Write it down

On average patients only remember a third of what is said each time they come to us. Writing things down doubles how much is remembered.

We will try and write things down but you can help - ask us to write things down or give you the leaflet; there is lots of information at our fingertips on the computer. Or write them down yourself either with us or immediately afterwards.


7. Bringing someone with you

If you want to bring someone else with you (partner, friend, carer or advocate) into your appointment then please do.

It is often helpful for us to meet and get the ideas and comments of other people who are important to you.

However, this is not an invitation for the other person to start saying “by the way doc, while I am here can you just examine my foot” etc.!


8. Jackets on and off

You would be amazed how much time patients spend taking off and putting on outer layers in an appointment. Doctors appointment are only 10 minutes long, don't waste them! Take your jackets off before you go in, and put them on when you leave your appointment. This will save both your time and the Doctors time!


9. I don't get it - if in doubt, ask

Sometimes we think we have explained something well but we have not!

Either we forgot to explain at all or you did not understand what on earth we were talking about. Please do not be embarrassed, just SAY you are still not quite sure what we are telling you and could we explain again. It saves lots of worry and misunderstanding.

Likewise when we send you copies of the letter we send to the hospital (or they send to you), let us know if anything is inaccurate or not understood.


10. Medications are not magic and require managing

Medications are often useful and important. There are pitfalls - side effects, disadvantages and misunderstandings.

There is NOT a pill for every ill and sometimes other approaches work better! Getting all this right is a joint effort. We will try and go over the advantages and disadvantages of using a medication with you before you start. Please ask if you are still confused.

Also let us know if you are taking other medications and alternative remedies or if you have stopped medication that we think you are taking. We don’t mind and it helps us understand and prescribe more effectively.

Don't be disappointed if you recieve advice and support rather than medication during your appointment.


 
Copyright 2015. All rights reserved.
Back to content | Back to main menu