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Patient Participation Group Survey Results and Action Plan 2017

21st December 2017

The results of our survey this year are in and we are thrilled. We would like to say thank you to all our patients who took part and that your support is highly valued. It is very useful for us to get feedback on how we are doing and whether there is anything we could improve upon. For the results and our action plan, please follow this link:

Flu Clinics 2017 Have Started

26th September 2017

Our flu vaccinations have arrived and eligible patients can now have their free flu jab.
You can either book an appointment or attend one of our quick Walk In Clinics which most of our patients attend.

Patients eligible are those that are/have:
  • Anyone over 65      years of age
  • Chronic Respiratory      Disease
  • Chronic Heart      Disease
  • Kidney Disease
  • Liver Disease
  • Diabetes
  • Multiple Sclerosis
  • Those who have immunosuppression due to disease or treatment e.g. chemotherapy
  • Those who have suffered a stroke or transient ischaemic attack
  • Those living in long stay residential care homes, or
  • Those who are the main carer for an elderly or disabled person
Dr Austin Retiring End of May 2017

31st March 2017

Dr Austin will be retiring at the end of May 2017 after over 33 years of service to the NHS. She and Dr Preston built up the practice from 1000 patients to now 4900. She has helped many patients over the years and if you would like to show your gratitude or say thank you, reception are accepting cards and thank yous to pass onto her. She is sad to be leaving but looking forward to spending more time bird watching, gardening and travelling.

We will be welcoming our new GP starting beginning of June 2017 called Dr Williams. She has many years of experience and we hope you will make her feel welcome. We are very excited to be working with her in the future.
New GP starting at the surgery in July

13th June 2016

We have a new GP starting at Mallard Medical Practice in July, his name is Dr James and we hope you will make him feel welcome.

He has been a GP for over 20 years on the Isle of Man and he is bringing a wealth of experience to the practice. We're very much looking forward to working with him.

Dr Preston will be retiring at the end of June after working in Killingworth for nearly 30 years. He will be greatly missed but we are pleased he will be able to spend more time cycling, gardening and travelling. He has seen several generations of patients pass through the surgery doors after he set up the practice single handedly in the late 1980s. His patient list grew from around 1000 to 4800 now. We wish him all the best in his retirement.

We have noticed a few rumours about the practice which we would like to settle:

Dr Austin has no fixed plans for retirement.
Dr Austin and Dr Preston are not getting divorced.
They are not moving to the South of France.
The practice has not been "bought out" or "taken over" by another company.
We simply changed our name.
There is no Dr Mallard...

CQC Inspection

1st February 2016

The practice had it's routine CQC inspection on the 8th December 2015.

Here is our report:

Results of Patient Participation Group Survey 2015

16th November 2015

The results are in!

Mallard Medical is thrilled with the findings from our Patient Participation Group.

We would like to thank each patient who took part. We have put together an action plan which we hope will improve the practice and service for our patients.

Thank you once again for your support, and we look forward to seeing your answers again next year.

If you would like to JOIN the Patient Participation Group and help us improve, please email with your name and date of birth asking to join and we will be in touch.

Action Plan

New GP at the Surgery

30th September 2015

We have a new GP here at the surgery. Her name is Dr Shalini Agarwal and she is bringing a wealth of experience and expertise to the practice. She will be working Mondays, Tuesdays and Thursdays. We are very happy that she has joined us and we hope you will make her feel welcome.

Back Pain Education Event 6th October

18th September 2015

Have you had back pain in the past? Learn the best way to manage it if it returns.

Back Pain Event Information

Change of Practice Name

6th August 2015

For a long time now, the practice has been considering changing its name.

We have finally settled on Mallard Medical Practice for a number of reasons.

1) There are often mallards sunbathing in the carpark

2) The Mallard steam train is the holder of the world speed record for steam locomotives. Given Killingworth's rail history it seems appropriate.

3) There are no other surgeries with this name in the country.

4) It's easier to say on the telephone.

We hope you like it and help us get used to it!

Flu Walk in Clinics 2015

6th August 2015

Our Flu vaccination season starts in September. Every year we hold Walk In Clinics where no appointment is needed. Simply walk in during the session, take a numbered ticket, sit and relax while you wait for your number to be called. Patients have given us very positive feedback about these and much prefer them to booking an appointment.

Our clinics this year for patients with conditions such as Diabetes, Heart Disease, COPD, strokes...
OR If you are simply over 65.

Patient Participation Group

6th May 2015

The practice is looking to create a group of patients who wish to provide feedback and become more involved in ideas and projects for the practice.

This would involve the occasional email with updates and the possibility of surveys on your thoughts on the practice and its systems.

There may be an annual meeting with tea and biscuits as well :)

If you would like to be part of shaping the practice and have some feedback and ideas, we would love you to be part of the group.

To take part: email with the subject of the email as "Patient Participation Group"

Flu Extra Walk In Clinic

14th October 2014

We are holding an extra Walk In Clinic for patients who are in need of a flu vaccination.

This will be held at the surgery on THURSDAY 30TH OCTOBER 2014 at 10am - 11.30am

Please note we are unable to vaccinate children or pregnant ladies in these clinics.

If you are unable to attend this clinic, please book an appointment with Marie at the surgery.

Patients who should be getting a flu vaccination are:
Over 65
Have Heart Disease
Kidney Disease
Have had a stroke
Have Diabetes
Are a carer
Have suppressed immunity

Flu Vaccinations 2014-2015

28th August 2014

It is that time of year again where patients need to protect themselves and their families from Influenza by getting a free NHS vaccination.

It is strongly recommended that the following patients recieve a vaccine:

- Anyone over the age of 65
- Anyone with Chronic Respiratory Disease (COPD etc)
- Those who have had a stroke in the past
- Chronic Heart Disease
- Kidney Disease
- Diabetes
- Multiple Sclerosis
- Those who are immunosupressed or who are having chemotherapy
- Those living in care homes or residential homes
- Those who are main carers for an elderly person or person with disabilities.

We have our Walk In Clinics on this year again. These have been very successful for the past two years and patients tell us they much prefer them to booking an appointment.

How they work: We arrange set times and dates when we will be vaccinating. The patients arrive anytime (not necessarily at the beginning!) of these sessions. They are given a ticket with a number on. They take a seat and have a very short waiting time before they are vaccinated.

TIP: Wear a short sleeved top or something where we can gain access to your arms. This makes it much quicker for us and for you!

PLEASE NOTE: We are not able to vaccinate pregnant ladies or children in these clinics. This has added responsibility therefore an appointment must be booked with a Practice Nurse.

The Walk In Clinics this year are:

Tuesday 23rd September between 10 - 11.30am
Tuesday 23rd September between 4.30 - 5.30pm
Wednesday 24th September between 9 - 10am
Thursday 25th September between 10 - 11am
Friday 26th September between 10 - 11am
Monday 29th September between 10 - 11am
Tuesday 30th September between 10 - 11am
Tuesday 30th September between 5 - 6pm

See you there!

48 Hour Prescriptions - 1st May 2014

26th March 2014

On the 1st May 2014, we will be changing from 24 hour prescriptions to 48 hour prescriptions.

This is for several reasons:

- Our patient list size has increased slightly, there are more scripts to sign.
- We have more patients than ever on lots of complex medications. We need more time to review these for patient safety.
- 48 hour prescriptions are in keeping with the majority of other practices in the North East.
- We will have more time to contact you with any medication queries - saving you any wasted trips to the surgery.

We appreciate your patience and ask you to order your medication in good time. Please see the table below for when you can expect you prescription to be ready.

Thank you

Telephone System Fault

21st January 2014

We experienced a fault with our telephone system this morning. During this time we were unable to make calls or recieve calls. The fault is now resolved and our telephone system is working again. We apologise for any inconvenience caused.

Christmas Opening Times and Information

19th November 2013

Our opening times are as follows for the Christmas period:

We are advising patients to plan ahead with their medication to make sure they have enough to last them. This often means ordering a bit earlier than usual, which we expect.

Appointments on Friday 27th December will be for urgent matters only.
We are aware that Winter brings a larger amount of illnesses and we encourage patients to practice self care where appropriate.

The Keep Calm and Look After Yourself campaign has some excellent advice on what medications to keep at home, and what to do when you're feeling unwell.

New Flu Walk In Clinic Dates...Again!

18th October 2013

Our Walk In Clinics have been very successful and patients seem to like them too!

Little to no waiting, no appointment needed, no hassle, no need to ring the surgery.

Just turn up within the specified time, take a raffle ticket at reception and you will be seen very quickly.

New dates!

Tuesday 29th October 10am-11am
Tuesday 29th October 4.20pm-5.20pm
Wednesday 30th October 12pm-1pm
Thursday 31st October 9.30am-10.30am

If you can not make it to any of these clinics please contact reception and we will do our best to fit you in at a time that suits you.

New Flu Walk In Clinic Dates

2nd October 2013

Our Walk In Clinics have been very successful and patients seem to like them too!

Little to no waiting, no appointment needed, no hassle, no need to ring the surgery.

Just turn up within the specified time, take a raffle ticket at reception and you will be seen very quickly.

New dates!

Thursday 10th October 12pm-1pm
Monday 14th October 2pm-3pm
Wednesday 16th October 10am-11am
Wednesday 23rd October 12pm-1pm

If you can not make it to any of these clinics please contact reception and we will do our best to fit you in at a time that suits you.

Flu Clinic Updates

19th August 2013

Although it might seem very early to be talking about Winter and Flu, we want to help you as best we can to prepare for the colder months and to keep yourselves and your families protected.

This year we will be vaccinating:

- Those with Heart Disease
- Those who have had a stroke
- Those who have Diabetes
- Those who have COPD
- Those over 65

These patients will be given priority with our vaccine supply as they are the most at risk.
We ask patients who do not fit into any of these categories to wait a little longer as we often have vaccines left at the end of the season. Alternatively, many chemists and supermarkets provide the vaccine for a small fee.

Walk in Clinics

Our Walk In Clinics were a huge success last year, and patients seemed to prefer this to making appointments.
So we're doing it again!

23rd Semtember 5pm - 6pm
24th September 2pm - 3pm
30th September 2pm - 4pm
2nd October 11am - 12.30pm

More to follow... No appointment needed. Come along when you like.
Please remember to have your jackets off and short sleeves on...

New Out of Hours Number for when we are closed

26th March 2013

From 10am on the 2nd April 2013, all practices in North Tyneside will have a new phone number for patients to ring and seek help in non-urgent cases when we are closed. This new number is 111.

111 - frequently asked questions

What is NHS 111?

NHS 111 is a new telephone service being introduced to make it easier for you to access local health services, when you have an urgent need.

If you need to contact the NHS for urgent care there are only three numbers to know; 999 for life-threatening emergencies; your GP surgery; or 111.

When you call 111 you will be assessed, given advice and directed straightaway to the local service that can help you best - that could be an out-of-hours doctor, walk-in centre or urgent care centre, community nurse, emergency dentist or late opening chemist.

NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.

Calls from landlines and mobile phones are free.

How does it work?
Calling 111 will get you through to a team of fully trained call advisers, who are supported by experienced nurses. will ask you questions to assess your symptoms, and give you the healthcare advice you need or direct you to the right local service.

Where possible, they will book you an appointment or transfer you directly to the people you need to speak to. they think you need an ambulance, one will be sent just as quickly if you had dialled 999.

When do you use it?

You should call 111 if:
you need medical help fast, but it's not a 999 emergency; don't know who to call for medical help or you don't have a GP to call; think you need to go to A&E or another NHS urgent care service; or require health information or reassurance about what to do next.

Is the NHS 111 service available 24/7?

Yes, NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.

Who answers NHS 111 calls?

The North East Ambulance Service handles 111 calls for North East England in partnership with Northern Doctors Urgent Care.
Calls are answered by fully trained call advisers, who are supported by experienced nurses.

Is the service available to people with a hearing impairment or communication difficulties?

People with communication difficulties or impaired hearing are able use the NHS 111 service via a textphone by calling 18001 111.
Calls are connected to the TextDirect system and the textphone will display messages to tell the user what is happening.
Typetalk Relay Assistant will automatically join the call and they will speak the users typed conversation to the NHS 111 call adviser and will type back the adviser's conversation, so that this can be read this on the caller's textphone display (or computer).

Is the service accessible to non-English Speakers?

The NHS 111 service uses a translation service so that it is accessible to people who do not speak English.
Callers who do not speak English should state the name of the language they want to conduct the conversation in and the interpreting service will be utilised.

New Information Provided on Long Term Conditions

20th December 2012

Welcome back, we hope you are all well. We have recently updated our site to include information about long term conditions many of our patients have. This is to hopefully encourage those with these conditions to be involved in the services we provide, their care, treatment and support. This then allows them to make or influence decisions made about their condition with the help of our staff.

The list can be found here:
Information about Long Term Conditions

Update on website usage
We are pleased to say that more and more of you are registering for online appointment booking and repeat prescription ordering. This is great news! This saves you and us time, and allows you to plan ahead and gives you greater flexibility. If you would like to register for our online services click HERE

FLU VACCINATIONS >>>> We still have some left. If you have Diabetes, COPD, Heart Disease or have had a Stroke, you are high risk and we recommend being vaccinated against flu.

Protect yourself and others - Get vaccinated!

Register for Online Prescriptions and Online Appointment Bookings!

2nd November 2012

Patients can now order repeat prescriptions and book appointments online without having to come into the surgery to be registered for this service.

Simply register online following this link


11th October 2012

  • Flu Jabs - We have lots of clinics on at the moment for those needing flu jabs. Come and get yours done!

  • New practice information sheet

  • We now have Repevax for pregnant ladies between 28 weeks and 38 weeks.
  • We are trialling our first Walk In Flu Vaccination clinic between 1.30-4pm 12th October. If this is successful, there will be more.

Flu Update

5th September 2012

As we approach the colder months, we should be considering whether we need to take precautions against Flu. At the surgery we have Flu vaccines for those who are at the greatest risk. People who would still like to have the vaccination but arn't in one of the high risk groups will still be able to buy them from various pharmacies and supermarkets.

For more information patients can read this useful leaflet all about Flu, symptoms and the vaccination.

You should have the flu vaccination if you have:

  • a heart problem

  • chest complaint or breathing difficulties, including bronchitis or emphysema

  • kidney disease

  • lowered immunity due to disease or treatment (such as steroid medication or cancer treatment)

  • liver disease

  • had a stroke or a transient ischaemic attack (TIA)

  • diabetes

  • a neurological condition, for example multiple sclerosis (MS) or cerebral palsy

  • a problem with your spleen, for example sickle cell disease, or you have had your spleen removed.

or if you are:

  • aged 65 years or over

  • in a residential or nursing home

  • main carer of an older or disabled person

  • household contact of an immunocompromised person

  • a health or social care worker,

  • or pregnant  

Summary Care Record

21st August 2012

Tomorrow our practice goes live with Summary Care Records. What on earth is a Summary Care Record you say? It is important information about yourselves that may help you and healthcare staff in an emergency. It will give you safer, faster healthcare by giving instant access to NHS staff in hospitals and your practice access to information such as allergies and medication.

For more information see our Summary Care Record page.

Text Reminders & Online Appointments

20th August 2012

Hello! We hope you are enjoying some of the sun we are getting.

We have two updates for you:

  • We are now sending text reminders to patients about their appointments, you will receive one when you book the appointment, either by phone, in person or online. You will also receive a reminder closer to your appointment time/date. These texts only say the time, date and who the appointment is with. Your name will not be in the text.

In order to receive these texts (they're very helpful reminders!) make sure we have the correct mobile number for you at reception.

  • We now have lots of Online Appointments ready to book on the website. These can be far in advance or 2 days in advance, so keep checking back if you'd like to see a doctor.

New Website!

1st August 2012

Welcome to Drs Preston & Austin's new website!

Here you can find out lots of information about our practice and make use of our new systems.

You can now:

  • Find out information about the practice at the click of a mouse!

Please enjoy, and let us know if anything is spelt incorrectly!

Have a lovely day.

Staff at Drs Preston & Austin.

Swans on Killingworth Lake
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