We have a strict policy on missing appointments at Mallard Medical Practice.
Sometimes missing an appointment is unavoidable due to family or other commitments, however if you do not inform us that you will miss your appointment with ANY member of staff at our practice AT LEAST 2 hours before your appointment time, it will go on your record as a "DNA" (Did Not Attend).
Our practice follows common NHS policy when it comes to removing patients from our list for failing to attend appointments. If you have 3 of these DNAs on your record you may be removed from our practice list. All you have to do to cancel an appointment is ring us on 0191 2160061.
Even if your appointment is less than 2 hours away and you need to cancel, please still ring us. It is better to call late than not at all!