Links and Contacts - Mallard Medical Practice

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Feedback & complaints

We are always happy to receive suggestions for improvement and like to know if we are doing something well. If you are unhappy about any of our services, please speak to our Practice Manager, Rebecca Ross who will be happy to discuss your problems privately.

If you are disatisfied with the service we have provided, we follow the NHS complaints procedure which you can access via the Practice Manager. Some patients find it easier to talk to someone outside the practice in the first instance.  The PALS organisation provide this kind of service - you can follow this link to read more about them.

Emergency out of hours service........111

RVI.....................................................0191 233 6161
Freeman Hospital..............................0191 233 6161
North Tyneside General Hospital......0344 811 8111
Social Services..................................0191 200 6500
St. Nicholas Hospital..........................0191 213 0151
District Nurse......................................0191 2380044
St Oswald’s Hospice...........................0191 2850063
Samaritans...........................................0191 2327272
Age Concern........................................0191 2850560
Addictions Council................................0191 2320797
Reach (Rape Crisis).............................0191 2325895
Citizens Advice Bureau........................0191 2689000
Pregnancy Crisis Centre......................0191 2617111

Community Health Council....................0191 2851056
One to One Centre for Sexual Health....0191 2970441

 
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